Over half of air conditioner complaints focused on aftermarket repairs

The continued high temperature days triggered a boom in air-conditioning sales, and various consumer disputes have also emerged. The reporter learned on the 10th that since June, the Jinan District Administration for Industry and Commerce has received 54 air conditioner consumer complaints, and more than half of these complaints have been focused on air conditioning maintenance and after-sales services.

Easy to buy after service is difficult

On June 30th, Mr. Chung bought a Chigo Air Conditioner at a store through trade-in. The next day, the merchants took the old air conditioners and agreed to deliver them on July 2. However, the business has repeatedly delayed delivery time. After 3 consecutive days, Mr. Lou was still unable to see the installation master. Suddenly, Mr. Chung complained to 12315, asked the merchant to return the goods, returned the original machine and apologized in writing. After mediation by business and industry personnel, businesses apologized to consumers and installed new air conditioners on July 5.

The industry and commerce department introduced that, at present, the content of air conditioner consumer complaints is mainly due to the fact that shipments are not timely and maintenance is not timely. According to a number of businesses, the air-conditioning sales boom caused by the continued high temperatures has caused them to be caught off guard. In the past few days, even the company’s managers and managers have sent out delivery. The installation workers have been working overtime, but they still cannot solve the problem. Therefore, problems such as installation, delivery, and maintenance are not timely. Some store owners said that they have urged businesses and manufacturers to take measures to address the issue of air-conditioning complaints, and do a variety of tips when selling, rather than false promises to promote sales.

The industrial and commercial department reminds consumers to try to avoid the peak sales of air conditioners. It is advisable to know in advance the scale and economic strength of air-conditioning manufacturers before buying, and consider the reputation of their products and after-sales service.

Cottage maintenance pit you did not discuss

On June 30, 2013, Miss Wang, a consumer, contacted a Huicheng Air Conditioning Repair Air-conditioner after-sales service to repair air-conditioning, maintenance costs 350 yuan, and the merchant promised to maintain one year. Unexpectedly, no more than two days, the air conditioning was broken. Ms. Wang contacted the merchant several times, but the staff did not handle it. After receiving the complaint, the law enforcement officer went to the location where he was accused. In the online shop No. 15 in Jinhui Dongjing District, the air conditioning maintenance point was not found.

The industrial and commercial department reminded consumers that they can dial the after-sales phone number on the manual or consult the brand counter of the home appliance store when choosing an air conditioning repair business, and try to select the normal after-sales service maintenance department designated by the air-conditioning manufacturer. Do not rely on online advertising and stuffing. Small cards or small street advertisements in the seams to avoid being cheated.