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Ten principles and long-term pleasant cooperation with customers
Unless you produce both canned utensils and tuna, it seems that you have to work with customers before, during, and after sales. In order to nurture customers and gain a good reputation, you must do your best to satisfy your customers. The following points will help you to work with existing or potential customers for a long time: 1. Clearly realize that you are selling. Please adopt a standardized and open attitude. It’s better to make sales mistakes when trying to make a big business, and don’t make everything go wrong. Suppose a potential customer says this: "Ha, are you ready to sell me something?" It is best to have a quick and enthusiastic answer: "Yes." If you think you are helping others solve the problem Is to provide an excellent product in the offer, then you are actually not suitable for sales. Sales is your responsibility, not doing everything you can, it can't be easily resigned without much effort. 2. Please ask more questions. Please try to ensure that customers have the opportunity to tell you what they like, what they don't like, the actual delivery date, who has the right to approve, how they are going to use the product, what good products they have purchased in the past, whether there are samples, What words do they like to describe the products or services they are actually buying? If you can't make a business, it's because you talk too much and ask too little. 3. Assuming you are selling a custom-made product or service, determine the period of inspection so that you never have to let the customer choose between changing the task and modifying the plan. Customers are always right. Because if you tell customers that they are wrong, they can choose not to be your customer. Whether you are a cultural show organizer, a gardener, a grocer, or a lawyer, if you can stipulate the inspection cycle, you will definitely benefit. 4. At the same time, the specific progress requirements for compliance under the agreement are so clear that the client knows what it means if they do not comply with the agreement. Customers are often sensible. If they know the rules exactly, they are generally willing to comply. For example, suppose you book a banquet hall for a customer's wedding. If you default, you must pay a 25% liquidated damages. If such a rule is clearly listed in the contract, the customer will agree to pay the liquidated damages. 5. Make every effort to establish your credibility, so that your customers are more willing to believe in you. It is vital that you gain the trust of your customers at the beginning of trading. In this way, once inconsistent opinions are encountered, you can have sufficient room for advancement and relocation to facilitate your work. Please inform your customers of your past achievements and other people's referrals before the problem arises. This will have a much greater impact than trying to remedy problems.