Haier TV Service: Maintenance and Charging Standards

Reflecting Haier's sincere and caring service, Haier’s friendship reminds you:

Haier's product installation service requires different materials and special service items for the user's installation environment and individual needs. Please refer to the "Service Charge Guided Price Manual" presented by the service engineer for specific charges. You can log in and give supervision. If the service engineer is not in compliance with the standard charges or service standards, please call Haier National Customer Service or log in to Haier Self-Service Area to file a complaint. After verification, this service is "single-free."

To specify:

1: three bags validity period

The validity of the “three guarantees” for flat-panel TVs shall be calculated from the date of completion of the delivery, installation and commissioning agreed by the seller and the consumer (if the user does not call the customer service phone within three months from the invoice date for installation and commissioning, We will treat the user as not requiring this service. The validity period of the Three Guarantees shall be calculated from the date of the invoice issued.) The invoice issued if the user cannot provide valid installation and commissioning records, or if the user fails to make a customer service call and cannot verify the user's caller information record. The date of calculation.

2: Membership policy


CRT color TV: A. Silver card members: The whole machine is for two years, and the main components are six years (exemption of maintenance man-hours fee during the extension period, and need to pay the spare parts fee); B, Gold Card


Members: Free lifetime warranty for the life of the product, maintenance-free working hours during the extension period, and the cost of accessories and materials cannot be borne by the user;


Flat TV: A, Silver Card members: one year for the whole machine, four years for the display (free maintenance working hours during the extension period, need to pay for spare parts); B, Gold members: free lifetime warranty for the life of the product, extended period Within the maintenance-free working hours, the cost of accessories and materials cannot be borne by the user.

3: Extended warranty policy


Out-of-service maintenance: Normal spare parts (including remote control) are postponed for 3 months; main parts are postponed for 6 months;


Maintenance within the repair period is no longer extended. There are packaging, if you do not need to spend additional money to buy, the cost is as high as 200 yuan.


Color TV product transfer service charges




Relocation policy special instructions:


1, transfer machines need to pay labor costs + material fees.


2. If the delivery service is generated in the relocation machine, it shall be charged at 2 yuan/km in the same area.


3, does not provide non-same area of ​​the cargo service.


Color TV product warranty maintenance fees



1. For the spare parts maintenance of spare parts for the external screen, the maintenance fee shall be charged at 12 yuan/inch.


2. Whether the spare parts of the external display screen can take piece-level maintenance, which is based on the judgment of the local service engineer.

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